Privacy Policy

Last Updated: 24th January 2025

At Train Your Agent (“we,” “our,” or “us”), we value your privacy and are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website or engage with our AI infrastructure solutions and services. It also explains your rights regarding your information and how to exercise them.

This policy applies to all visitors, users, and clients of our website and services, including small and medium-sized businesses (SMBs) in industries like insurance, legal, healthcare, financial services, and real estate.

1. Information We Collect

We collect the following types of information:

  • Personal Information: When you contact us, sign up for our services, or create an account, we may collect your full name, email address, phone number, and other details you provide.
  • Usage Data: We automatically gather information about how you use our website, including your IP address, browser type, pages visited, and the date and time of your visit.
  • Payment Information: When you purchase our services, we collect payment details (e.g., credit card information) through secure third-party processors like Stripe.
  • Case Study Data: With your explicit permission, we may collect non-personal business data, such as growth metrics (e.g., percentage increase in revenue), to create case studies showcasing the benefits of our AI infrastructure solutions.
  • Cookies and Tracking Technologies: We use cookies and similar tools to improve your experience, analyze website usage, and deliver personalized content.

2. How We Collect Information

We gather information in these ways:

  • Directly from You: When you complete forms on our website, subscribe to our newsletter, or reach out to us via email or other channels.
  • Automatically: Through cookies, web beacons, and analytics tools as you browse our website. See our Cookie Policy below for more details.
  • From Third Parties: We may receive information from trusted third-party services, such as payment processors (e.g., Stripe), review platforms (e.g., Senja), and email marketing tools (e.g., EmailOctopus), to deliver our services.

3. How We Use Your Information

We use your information for these purposes:

  • Service Delivery: To provide, maintain, and enhance our AI infrastructure solutions and services, including processing payments and fulfilling requests.
  • Communication: To answer your questions, send service updates, and offer customer support.
  • Marketing: To share promotional materials or newsletters (you may opt out at any time).
  • Analytics: To evaluate website performance, user behavior, and trends to improve your experience.
  • Case Studies: With your explicit permission, we may use non-personal business data (e.g., growth metrics) to create case studies highlighting the value of our AI infrastructure solutions. We will not use your personal information or business name without consent.
  • Legal Compliance: To meet legal obligations, comply with regulations, and protect our rights and interests.

4. How We Share Your Information

We may share your information with:

  • Third-Party Service Providers: We work with trusted vendors to support our operations, including:
    • Stripe for payment processing
    • Airtable for form management
    • EmailOctopus for email marketing
    • Senja for collecting and managing reviews
      These providers are bound by strict confidentiality agreements and may only use your data to perform services for us.
  • Legal Authorities: We may disclose your information if required by law or to safeguard our legal rights.
  • Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred to the new entity.

We do not sell your personal information.

5. How We Protect Your Information

We prioritize the security of your data and implement industry-standard measures to protect it, such as:

  • Encryption: Your data is encrypted during transmission and storage on our servers.
  • Secure Servers: We store your information on secure servers.
  • Access Controls: Only authorized personnel can access your data, and they are bound by confidentiality obligations.

Our third-party providers, such as Stripe, Airtable, and EmailOctopus, also maintain strong security practices. While we take every reasonable precaution, no online transmission or storage method is entirely risk-free, and we cannot guarantee absolute security.

6. Your Rights Regarding Your Data

You have the following rights over your personal information:

  • Access: You may request a copy of the data we hold about you.
  • Correction: You can ask us to update inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal data.
  • Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us.

To exercise these rights, please email us at privacy@trainyouragent.com. We will respond within 30 days.

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site and provide tailored content.

Types of Cookies We Use:

  • Essential Cookies: Required for the website to work properly (e.g., maintaining your session).
  • Analytics Cookies: Used to analyze website traffic and user behavior (e.g., Google Analytics).
  • Marketing Cookies: Enable us to deliver personalized ads and content based on your interests.

Managing Cookies:

You can adjust your cookie preferences through your browser settings. Note that disabling some cookies may impact the website’s functionality.

8. Use of Data for Case Studies

With your explicit permission, we may use non-personal business data, such as growth metrics (e.g., percentage increase in revenue), to develop case studies that demonstrate the effectiveness of our AI infrastructure solutions. We will never include your personal information or business name without your consent. You may withdraw this permission at any time by emailing privacy@trainyouragent.com.

9. International Data Transfers

If you are located outside the United States, your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

10. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted here, and we will notify you of significant changes via email or a website notice.

11. Contact Us

For questions or concerns about this Privacy Policy or your data, please reach out to us at:

Train Your Agent
privacy@trainyouragent.com