Terms and Conditions

Welcome to Train Your Agent (TYA), a leading provider of comprehensive customer service management, agent training, and virtual assistant (VA) solutions. These terms and conditions govern the use of our services and establish the rights and responsibilities between TYA and our valued clients.

At TYA, we are dedicated to helping businesses optimize their online support operations and streamline their overall business processes. In addition to managing and hiring customer service agents, we also offer the unique capability of sourcing and training personal virtual assistants (VAs) to cater to a wide range of client needs. While customer service is a significant aspect of our services, we are proud to provide additional features such as onboarding and training personal VAs to assist with various tasks, ensuring a comprehensive solution for our clients.

Our team at TYA is equipped with the expertise and experience to source highly skilled and reliable VAs who can handle diverse responsibilities, including administrative tasks, data entry, social media management, content creation, and more. With our comprehensive training programs, we ensure that the Agents and VAs we source for our clients are well-prepared and equipped to meet their specific requirements effectively.

As a client of TYA, you can count on our commitment to excellence in sourcing and training personal VAs who can seamlessly integrate into your business operations and support you in achieving your goals. Our aim is to provide you with dedicated and competent VAs who can assist you in a wide range of tasks, allowing you to focus on core aspects of your business and maximize productivity.

It is crucial to review and understand these terms and conditions, as they form the legal agreement between you, the client, and TYA. By accessing and utilizing our services, you acknowledge and agree to comply with these terms and conditions, which govern the relationship between TYA and our clients, ensuring transparency, fairness, and mutual understanding.

We encourage you to explore the following sections to familiarize yourself with the specific terms and conditions that apply to our services, including the sourcing and training of personal VAs. Should you have any questions or require further clarification, our dedicated team is always available to assist you.

Thank you for choosing Train Your Agent (TYA) as your trusted partner for customer service management, agent training, and virtual assistant solutions. We are excited to embark on this journey with you and help you optimize your business operations with our comprehensive services.

Part 2: Services Provided

Nature of Services:

Train Your Agent (TYA) specializes in providing comprehensive customer service management and agent training solutions. Our primary services include the management and hiring of highly skilled customer service agents and VA’s who are trained to deliver top-tier online support. We take pride in our ability to handle various aspects of e-commerce and online business customer service needs efficiently, providing a seamless and hands-free experience for our clients.

Agent Training Process:

At TYA, we have developed a rigorous training process to ensure that our customer service agents possess the necessary skills and expertise to deliver exceptional support. Our training programs focus on enhancing their communication skills, product knowledge, problem-solving abilities, and customer-centric approach. Through continuous development and upskilling, we cultivate top-tier online support agents who can effectively represent our clients' brands and meet the unique demands of their customers.

E-commerce and Online Business Customer Service:

We understand the importance of delivering exceptional customer service in the competitive online business landscape. Our services are specifically tailored to cater to the e-commerce and online business sectors. Whether it's handling order inquiries, resolving product-related issues, or providing technical support, our dedicated team of customer service agents is equipped to handle a wide range of customer service needs efficiently and professionally.

Hands-Free Experience:

Our goal at TYA is to provide our clients with a truly hands-free experience when it comes to managing their customer service operations. By entrusting us with the management and training of customer service agents, our clients can focus on other critical aspects of their business without worrying about the day-to-day responsibilities of handling customer inquiries. We take care of agent recruitment, training, scheduling, and performance management, ensuring a seamless customer service experience for our clients and their customers.

Bi-weekly or Monthly Data Reports:

To keep our clients informed about their online business performance, we provide comprehensive bi-weekly or monthly data reports. These reports include key metrics and insights related to customer inquiries, response times, customer satisfaction ratings, and other relevant data points. Our clients can gain valuable insights into their customer service operations, identify areas for improvement, and make informed decisions to enhance their overall business performance.

By utilizing our services, clients can leverage our expertise and experience in customer service management and agent training. We strive to provide a comprehensive solution that optimizes their online support operations, delivers exceptional customer experiences, and ultimately contributes to their business success.

Please proceed to the next part of our terms and conditions to understand the contractual obligations and guidelines for utilizing our services effectively.

Part 4: Fees and Payment

Pricing Structure:

At Train Your Agent (TYA), we offer custom transparent packages tailored to meet the unique needs of our clients. Our pricing structure is designed to provide flexibility and scalability, ensuring that you only pay for the services you require. The specific details of our pricing packages will be outlined in the agreement or proposal provided to you upon consultation. We believe in transparent pricing, and our team will work closely with you to develop a package that aligns with your business requirements and budget.

Payment Terms:

Payment for our services is to be made in accordance with the agreed-upon terms outlined in the agreement or proposal. We typically invoice on a monthly basis, providing you with a detailed breakdown of the services rendered and the associated costs. The payment due date will be clearly indicated on the invoice, and we appreciate prompt payment to ensure uninterrupted service delivery.

Acceptable Payment Methods:

We offer convenient payment options to facilitate smooth transactions. Currently, we accept payments through QuickBooks invoicing, which provides a secure and efficient payment processing platform. You will receive the invoice via email, and it will contain instructions on how to make the payment using the provided payment methods.

Additional Fees for Upsell Features:

We understand that your business needs may evolve over time, and you may require additional features and services beyond the standard package. TYA offers various upsell features to enhance your customer service capabilities. These may include options such as additional customer service agents, live phone service management, and live chat services. Please note that additional fees may apply for these upsell features, and they will be clearly communicated to you before implementation. Our team will work closely with you to assess your requirements and provide you with detailed information regarding any associated fees.

It is important to note that all fees and pricing information provided to you will be transparent and clearly communicated. We strive to ensure that there are no hidden costs or surprises, enabling you to make informed decisions about the services you choose to invest in.

Part 5: Service Duration, Renewal, and Monthly Check-In

Service Agreement Duration:

The service agreement with Train Your Agent (TYA) will be initially established for a specific duration as outlined in the agreement or proposal. The agreed-upon duration will be clearly communicated to you, and it signifies the period during which our services will be provided. We aim to establish long-term partnerships with our clients, and we appreciate your commitment to our services.

Automatic Monthly Renewal:

To ensure a seamless continuation of our services, we have implemented an automatic monthly renewal process. As part of this process, an invoice reflecting the agreed-upon monthly fee will be automatically generated and sent to you prior to the renewal date. By accepting our services, you agree to the automatic monthly renewal feature, which renews your subscription for another month unless canceled.

Cancellation and Opting Out of Renewal:

Should you wish to cancel our services or opt out of the automatic monthly renewal, we require a notice of cancellation at least 24 hours before the next renewal date. To initiate the cancellation process, please reach out to your designated sales representative or contact our support team at Support@trainyouragent.com. We will promptly guide you through the cancellation process and ensure that your request is handled efficiently.

Mid-Service Cancellations:

In the event of a mid-service cancellation, a prorated amount for the remaining days of the current service period will be applied, and you will be billed accordingly. We strive to accommodate our clients' needs and ensure a fair resolution in such cases.

Monthly Check-In and Client Satisfaction:

At TYA, we believe in maintaining regular communication and ensuring your ongoing satisfaction. As part of our commitment to delivering exceptional service, our sales representatives will proactively check in with you on a monthly basis. This check-in will occur within the week leading up to the next monthly renewal. During the check-in, we will assess your satisfaction with our services, address any questions or concerns you may have, and confirm your intention to continue with our services for the subsequent month.

Making Adjustments and Enhancements:

During the monthly check-in, if you express a desire to make adjustments or enhancements to our services, our sales representatives will work closely with you to understand your requirements and explore suitable solutions. We strive to be responsive to your needs and will make every effort to accommodate any necessary changes or enhancements to our service offerings.

We value open and transparent communication, and our monthly check-ins provide an opportunity to maintain a strong client-provider relationship. Your feedback and input are invaluable to us as we continuously strive to enhance our services and exceed your expectations.
If you have any questions, concerns, or would like to provide feedback outside of the monthly check-in, our sales representatives are available to assist you at any time. We encourage open and transparent communication, and we value your insights in helping us improve our services.

Part 6: Confidentiality, Data Protection, and Termination

Limitation of Damages and Losses:

Train Your Agent (TYA) acknowledges its commitment to providing high-quality services, but it cannot guarantee the absence of errors, interruptions, or technical glitches. Therefore, TYA limits its liability for any damages or losses incurred by clients while using our services. By accepting our services, you explicitly acknowledge and agree that TYA shall not be held liable for any direct, indirect, incidental, consequential, or exemplary damages, including but not limited to loss of profits, data, or business opportunities.

Exclusions and Limitations:

TYA may have certain exclusions or limitations in the provision of services, and it is important to understand these limitations. They may include, but are not limited to, the following:

a. Reliance on Third-Party Services:

TYA may rely on third-party services, tools, or platforms to facilitate certain aspects of our services. While we make every effort to ensure the reliability and quality of these third-party services, we cannot be held liable for any issues, errors, or damages arising from the use of such services.

b. Client Obligations and Responsibilities:

TYA expects clients to fulfill their obligations and responsibilities as outlined in the terms and conditions. These responsibilities may include providing accurate and timely information, granting access to relevant systems, and maintaining open communication. Any damages or losses arising from the client's failure to fulfill these obligations shall not be the responsibility of TYA.

c. Force Majeure Events:

TYA shall not be liable for any delays, disruptions, or damages caused by events beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, strikes, or governmental actions. These force majeure events are unforeseeable and unavoidable circumstances that may impact the provision of our services.

Disclaimer of Warranties:

TYA provides its services on an "as is" and "as available" basis. While we strive to ensure the accuracy, reliability, and timeliness of our services, we do not warrant or guarantee their completeness, accuracy, reliability, or suitability for any particular purpose. TYA disclaims all warranties, whether express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement.

Indemnification:

By using our services, you agree to indemnify, defend, and hold TYA and its affiliates, officers, directors, employees, and agents harmless from any claims, liabilities, damages, losses, or expenses (including attorneys' fees) arising out of or in connection with your use of our services, violation of any terms and conditions, or infringement of any third-party rights. This indemnification clause ensures that you accept responsibility for any actions or consequences resulting from your use of our services.

Limitation of Liability:

In no event shall TYA's total liability, whether in contract, warranty, tort (including negligence), or otherwise, exceed the amount paid by the client for the specific service giving rise to the claim. This limitation of liability is intended to safeguard TYA against excessive financial exposure while providing an equitable resolution for any valid claims.
Please carefully review these limitations of liability and understand that they form an integral part of our terms and conditions. By using our services, you acknowledge and agree to be bound by these limitations.

Part 7: Confidentiality

Commitment to Confidentiality:

At Train Your Agent (TYA), we understand the importance of maintaining the confidentiality and privacy of our clients' information and data. We are committed to safeguarding all sensitive information provided to us during the course of our services.

Protection of Sensitive Information:

TYA takes extensive measures to protect the confidentiality of client information. These measures include, but are not limited to:

A. Secure Data Storage:

We employ industry-standard security protocols and procedures to ensure the secure storage of client information. This includes encryption, firewalls, access controls, and regular security audits.

b. Limited Access:

Access to client information is restricted to authorized personnel who require it to fulfill their duties. Our employees and agents are bound by strict confidentiality agreements to ensure the privacy and security of client data.

c. Data Transmission:

When transferring data over the internet or other electronic means, we utilize secure communication channels and encryption protocols to protect the confidentiality of information.

d. Confidentiality Agreements:

All our employees and agents are required to sign confidentiality agreements to ensure the protection of client information.

Third-Party Providers::

TYA may engage third-party providers or subcontractors to assist in the provision of our services. These third-party providers are also bound by confidentiality agreements and are required to adhere to the same level of data protection and confidentiality standards as TYA.

Exceptions to Confidentiality:

TYA may be required to disclose client information in certain circumstances, such as:

a. Legal Obligations:

If required by law, regulation, or court order, TYA may be obligated to disclose client information. However, we will make every effort to notify the client in advance, if legally permissible, to allow them to take appropriate action to protect their interests.

b. Consent:

If the client provides explicit consent for the disclosure of their information, TYA may do so as per their instructions.

Data Retention:

TYA retains client information for the duration necessary to fulfill the purposes outlined in our terms and conditions. Upon termination of services, we will securely dispose of or anonymize client data, unless otherwise required by law or for legitimate business purposes.
Please be assured that we take confidentiality and data protection seriously. We adhere to best practices and industry standards to ensure the utmost security of client information.

Should you have any questions, concerns, or require further clarification on any aspect of these terms and conditions, please reach out to your designated sales representative or contact our support team at Support@trainyouragent.com. We are here to assist you and provide the necessary information to facilitate a successful collaboration.

Part 9: Amendments

Modification of Terms and Conditions:

Train Your Agent (TYA) reserves the right to modify or amend these terms and conditions at any time. Such modifications may be necessary to reflect changes in our services, legal requirements, or industry standards. By continuing to use our services, the client agrees to be bound by the updated terms and conditions.

Notification of Changes:

In the event of any modifications to the terms and conditions, TYA will provide reasonable notice to clients. Notice of changes may be communicated through one or more of the following methods:

a. Email Notification:

TYA may send an email to the client's designated email address on file to notify them of the changes. It is the client's responsibility to ensure that their contact information is accurate and up to date.

b. Website Announcement:

TYA may post a notice on our website or client portal, informing clients of the updated terms and conditions. Clients are encouraged to regularly check our website for any announcements or updates.

c. In-App Notification:

If applicable, TYA may provide an in-app notification within our platform to inform clients of any modifications to the terms and conditions.

Acceptance of Modified Terms:

Upon receiving notice of the modified terms and conditions, clients are required to review and accept the changes to continue using our services. By using our services after the effective date of the modified terms, the client signifies their acceptance of the updated terms and conditions.

Right to Reject Amendments:

If a client does not agree with the modified terms and conditions, they have the right to terminate their agreement with TYA. Termination shall be conducted in accordance with the termination provisions outlined in this agreement.

Continuing Relationship:

In the event that a client continues to use our services after the effective date of the modified terms and conditions, the updated terms shall govern the ongoing relationship between TYA and the client.

We highly recommend that clients carefully review any updated terms and conditions and seek legal advice if necessary. It is the client's responsibility to stay informed about any changes and understand their rights and obligations under the modified terms.

Part 10: Governing Law and Jurisdiction

These terms and conditions and any dispute or claim arising out of or in connection with them, their subject matter, or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Colorado, United States.

Any legal action or proceeding arising out of or relating to these terms and conditions shall be instituted in the state or federal courts located in the State of Colorado. The client and Train Your Agent (TYA) agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such action or proceeding.

Notwithstanding the above, Train Your Agent (TYA) reserves the right to seek injunctive relief in any jurisdiction when necessary to protect its intellectual property rights, confidential information, or other proprietary rights.

By using our services, the client agrees to submit to the exclusive jurisdiction of the courts in the State of Colorado, waiving any objection based on forum non conveniens or any other objection to the venue.

If any provision of these terms and conditions is found to be invalid or unenforceable under the laws of Colorado, such provision shall be severed from these terms and conditions, and the remaining provisions shall remain in full force and effect.

Part 11: Entire Agreement

These terms and conditions, along with any additional agreements or documents expressly incorporated by reference, constitute the entire agreement between Train Your Agent (TYA) and the client. They supersede all prior agreements, understandings, and communications, whether written or oral, relating to the subject matter herein.

Any modifications or amendments to these terms and conditions must be in writing and signed by both parties. No other act, course of conduct, or trade practice shall modify or alter these terms and conditions.

The client acknowledges that they have not relied on any representation, warranty, or statement, whether written or oral, that is not expressly set forth in these terms and conditions.

Any waiver of any provision of these terms and conditions by TYA shall not constitute a waiver of any other provision or the right to enforce any provision in the future.

In the event of any conflict or inconsistency between the provisions of these terms and conditions and any other document, these terms and conditions shall prevail unless expressly stated otherwise in writing.

The client acknowledges that they have read, understood, and agreed to be bound by all the terms and conditions set forth herein.

Refund Policy

Thank you for choosing our services. We strive to provide exceptional customer service and ensure your satisfaction. This refund policy outlines the terms and conditions for requesting refunds for our services.

24-Hour Cancellation Policy:

We understand that circumstances may change, and you may need to cancel your service. If you decide to cancel within 24 hours of your initial purchase or subscription, you are eligible for a full refund. Please contact our customer support team within 24 hours of your purchase to initiate the cancellation and refund process.

No Refunds after 24 Hours:

Once 24 hours have passed since your initial purchase or subscription, we have a strict no-refund policy. This means that if you choose to cancel your service after the initial 24-hour period, you will not be eligible for a refund, and we will have to finish out that month's services.

Mid-Service Cancellation:

If you decide to cancel your service in the middle of a term or subscription period, we understand your request but cannot offer a refund for the remaining unused portion of the service. In such cases, we will fulfill our commitment for the remaining term or subscription period, and the cancellation will take effect at the end of the current term. Your service will not be renewed for the subsequent term or subscription period.

Non-Refundable Fees:

Please note that certain fees associated with the service, such as setup fees, administrative fees, or any other non-recurring fees, are non-refundable.

Service Quality Assurance:

We take pride in delivering high-quality services to our clients. If you have any concerns or issues regarding the quality of our service, please reach out to our customer support team. We will make every effort to address and resolve the matter promptly.

Changes to the Refund Policy:

We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review the refund policy periodically for any updates.

We recommend reviewing our refund policy carefully before making a purchase or subscribing to our services. By engaging with our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this refund policy.

Contact Information

If you have any questions, concerns, or inquiries regarding these terms and conditions or our services, we encourage you to reach out to us. Our dedicated support team is here to assist you.